Latest News

Problem with telephone system

There is currently an issue with the telephone system. NHS Lothian’s Telecoms Team are working to fix it. Please bear with us. In the meantime, contact can be made via the online forms for several of our services or using the email addresses provided – please go the webpage for the relevant service to access.

Equality and Children’s Rights Impact Assessment Workshop

ECRIA Workshop for Prosthetics & Wheelchair & Seating Services – 10.30 am to 12 noon Thursday 8th May. The workshop is designed to gather information in relation to potential changes to the remit of, and provision of equipment by, both the Prosthetic and the Wheelchair & Seating services. If you are interested in attending or […]

Opening Times over Easter and May Day Public Holiday

The SMART Centre will be open as normal except for the public holidays on Good Friday (18th April), Easter Monday (21st April) and May Day (Monday 5th May) when it will be closed.

SMART Centre Access Guide

The Access Guide for the SMART Centre is now available in the following formats: The guide provides information of how to find the centre (including a hospital site map), getting there by public transport or by car, the reception and toileting facilities and contact details.

Routine and non-urgent appointments cancelled due to red weather warning – Friday, 24th January 2025

Due to the red weather warning for wind from between 10am-5pm on Friday, 24th January 2025 we have cancelled all routine and non-urgent patient appointments. There will be reduced staffing during this time. Your understanding and patience is much appreciated.

SMART Centre Access Guide

The Access Guide for the SMART Centre is now available in the following formats: The guide provides information of how to find the centre (including a hospital site map), getting there by public transport or by car, the reception and toileting facilities and contact details.

Opening Times over the Christmas and New Year Period

The SMART Centre will be open as normal except for the public holidays on 25 & 26 December 2024 and 1 & 2 January 2025 when it will be closed.

SMART Services – New Telephone System Now Live!

Our new telephone system went live on 26th June 2024. There is now one main number which callers can use when contacting SMART services – 0131 537 9177. Callers will be presented with options to select the service they wish to speak to – further details on the service options can be found at Contact […]

What Matters to You? Day

It is the annual WMTY Day on Wednesday 6th June. It is an opportunity to tell us about the issues that are important to you. You can do this with our online feedback form. Further information on this is available on the NHS Lothian website at https://www.nhslothian.scot/yourrights/patient-experience-team-tell-us-about-your-experience/what-matters-to-you/what-matters-to-you-day-2024/.

Telecoms System Upgrade

The SMART Patient Focus Public Involvement Group have been working with the NHS Lothian Telecoms Team and BT to upgrade our telephone system to improve user experience when contacting the SMART Centre. All existing telephone lines will be re-routed to an automated system where callers will be able to select an option for the service they […]

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