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SMART Services – New Telephone System Now Live!
Our new telephone system went live on 26th June 2024. There is now one main number which callers can use when contacting SMART services – 0131 537 9177. Callers will be presented with options to select the service they wish to speak to – further details on the service options can be found at Contact […]
What Matters to You? Day
It is the annual WMTY Day on Wednesday 6th June. It is an opportunity to tell us about the issues that are important to you. You can do this with our online feedback form. Further information on this is available on the NHS Lothian website at https://www.nhslothian.scot/yourrights/patient-experience-team-tell-us-about-your-experience/what-matters-to-you/what-matters-to-you-day-2024/.
Telecoms System Upgrade
The SMART Patient Focus Public Involvement Group have been working with the NHS Lothian Telecoms Team and BT to upgrade our telephone system to improve user experience when contacting the SMART Centre. All existing telephone lines will be re-routed to an automated system where callers will be able to select an option for the service they […]
Spring Bank Holiday – 27 May 2024
The SMART Centre will be open as normal on Monday, 27th May 2024.
Public Holiday – 6 May 2024
The SMART Centre will be closed on the public holiday on Monday, 6 May 2024.
OPENING TIMES OVER THE EASTER PERIOD
The SMART Centre will be open as normal except for the public holidays on 29 March 2024 & 1 April 2024 when it will be closed.
Online Requests/Forms
Did you know you can now complete online requests/forms via the SMART website. This includes feedback, repair requests, prescriptions, self-referrals. (See individual service pages for further information).
Opening Times over the Christmas and New Year Period
The SMART Centre will be open as normal except for the public holidays on 25 & 26 December 2023 and 1 & 2 January 2024 when it will be closed.
Astley Ainslie Hospital – 100 Years Today
Today is the 100th anniversary of the first patients being admitted to the Astley Ainslie Hospital and a number of events are planned to celebrate this during this month. Further information on events and the history of the site along with a short video can be found on the NHS Lothian website – click here
New Patient Information Leaflets – Prosthetics Service
The Prosthetics Service has recently published a series of leaflets which includes an introduction to the service, appointment information, looking after yourself and your prosthesis, frequently asked questions, troubleshooting advice and useful contacts. Click here – Prosthetics Service
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