Enquiries and Complaints

If you have any questions or need any advice about anything relating to our service please contact us on Tel. 0131 537 9177.

If you wish to request an appeal following a decision  please contact the SMART centre and tell us what you feel the problem is. A doctor or therapist will review your file and decide on an appropriate course of action. If it is best that you are reassessed, you will be contacted by telephone or letter.

If you would like to make a formal complaint about the service that you have received, please contact the NHS Lothian Patient Experience Team. You can do this via a number of routes, including:

  • In writing
  • By telephone
  • By email
  • Face to face

NHS Lothian Patient Experience Team is based at:

Waverley Gate
2 – 4 Waterloo Place

Telephone: 0131 536 3370

Email: feedback@nhslothian.scot.nhs.uk (formerly complaints.team@nhslothian.scot.nhs.uk – any emails sent to the former address are forwarded to the craft email)

If you would like further information on the NHS Complaints Procedure please click on the following link – Making a Complaint